The investigator believed there was somebody with unauthorized access to a Disney device who was making the overrides.
The incident apparently took place last June.
Cast Members working in Disney World’s Tickets and Resort Fraud department noticed unauthorized overrides inside an app that was for cast member use only.
Eventually, the investigator discovered a man, latter identified as Rennan Carletto according to WESH, who was leading an authorized tour inside Disney’s Hollywood Studios, and he was able to use this access to get the group to the front of the line.