The poll consisted of 1,558 moviegoers, 424 of whom were MoviePass subscribers and 100 of whom had cancelled their subscription.
Back in March, the National Research Group conducted a poll of MoviePass subscribers about the service, and found that 83% of them were more satisfied with MoviePass than any other subscription service they paid for (including Netflix, Hulu, etc.).
Now, after MoviePass’s turbulent summer, the NRG has conducted another poll of moviegoers for The Hollywood Reporter and the results are far less enthusiastic.
Clearly MoviePass’s communication, changes in service and usability are not going unnoticed by the subscriber base.