Season 2 also makes the characters more likable and shows attentive parenting, making the new batch of episodes feel overall less cruel than the first season.
The producers and writers of 13 Reasons Why continue to maintain that the show has the ability to open a dialogue between parents and their kids.
That is, until Tyler is attacked, and ultimately tries to carry out a shooting at the school dance (another point of contention for Season 2).
It seems to be largely the sensitivity of the topics that is affecting Netflix subscribers, and why the show has been met with such massive backlash.