That got the attention of Delta, which responded through a spokesperson to say most aircrafts have a wide variety of closed caption content, but Matlin’s flight hadn’t been upgraded yet to that feature.
The airline’s statement added, via USA Today, “Accessibility is important to us (and) we apologize and are working diligently to upgrade our remaining fleet.”
Actress Marlee Matlin, for example, recently tweeted about her “preferred airline,” Delta, having provisions for various languages and audio description for in-flight entertainment but no closed captions for deaf and hard-of-hearing flyers.