And because booking a trip to Walt Disney World right now is such a complex thing, with many people modifying and canceling plans, wait times to speak with an actual person at Walt Disney World can be extensive.
I sat on hold for an hour to book my most recent Magical Express trip, which took all of two minutes once I did speak with a person.
Beyond that, the fact is that while you can take care of booking nearly every other aspect of your Disney World vacation online, booking the Magical Express is something that can be handled only over the phone.
It’s enough to make you give up and hang up, as my colleague recently did.