For what it’s worth, according to Variety, Showtime’s senior VP of Communications Chris DeBlasio claimed there were a “very limited number of complaints overall,” so perhaps the network won’t need to deal with too many full refunds.
This was apparently a case where over-saturation and ill-equipped tech worked against everyone, and some Showtime users faced delays that pushed the telecast’s start time back ten minutes or more.
It was apparently worse for some customers than others, and it’s those most unfortunate fans that Showtime will look at case by case to see if the full $99.99 refund will be deemed necessary.